What else do you need to know?

When will my order be shipped?

We aim to dispatch all orders within 3 business days.

How long does delivery take?

We endeavour to have all orders delivered within 7-15 days depending on country.

Delivery times indicated above are approximations. While every effort is made to deliver your order as soon as possible, delivery times are not guaranteed. All delivery fees are non-refundable.

How can I track my order?

Once your order has dispatched, we will send a confirmation email that includes tracking information.

Who can I ask if I have a question about my order?

Please send an email to hello@jodope.com, we will reply to you within 48 hours 

What size should I order?

We currently offer AU and US bed sizes, please refer to our size guide below and product descriptions for exact measurements.

We can also make any custom bed size, please send an email to hello@jodope.com with your countries bed size to enquire.

Do you offer custom sizes?

Absolutely! We can make any custom bed size, please send an email tohello@jodope.comwith your countries bed size or dimensions to enquire.

What if I need to make changes to my order?

Please send email to hello@jodope.com, with subject ”Change my order”, we will be happy to do whatever we can to help.

Returns & ExchangesCare Instructions

Returns & Exchanges

We offer a full refund if you find a fault with any products, although we undergo a strict quality assurance process and this has yet to occur. Please contact us directly via hello@jodope.com if you require assistance.

We do not offer refunds for change of mind.

If you receive your item(s) and the sizing is unsuitable, upon availability, we can exchange for an alternative size or style.

For any exchanges, please read the below terms and conditions:Contact us via hello@jodope.com within 7 days of the delivery to notify us of any exchanges Item(s) must be returned within 14 days of delivery;

Your item(s) must be unused, unwashed and in the same condition that you received it, with all original tags attached.

In the event an exchange does not meet the above conditions, we reserve the right to reject the exchange.

The customer is responsible for return postage fees and other costs.

Care instructions

We recommend washing your hemp bedding below 40 degrees Celsius.
We also advise against dry cleaning your sheets - however, a dryer or hang dry is suitable.
If using a dryer, use a warm setting and stretch out the fabric after finishing.
When hang drying, try not to leave your sheets in the sun for too long.

Sizing Guide (AU - cm)

Sizing Guide (US - inches)

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